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Application Support Analyst – A2/1138 A

Contract Type: Permanent

Salary: Up to £30,000 + Training + Benefits

Location: Oxford, Oxfordshire

Date: 13 September 2017

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Application Support Analyst, SQL Server, MS SQL, Documentation

We have a brilliant opportunity available for an Application Support Analyst to join our client in Oxford. This Application Support Analyst position has become available due to several internal promotions which have freed up space within the company! The Application Support Analyst will be joining one of Oxfordshire’s leading software development companies in a great role that will see the successful candidate involved in exciting projects in customer-facing environments.

This Application Support Analyst role demands technical knowledge of SQL and data-heavy software applications and also the ability to assist, support and communicate with both technical and non-technical users. The new Application Support Analyst will have the chance to learn a plethora of new technical skills in a role that will develop you into a well-rounded IT professional.

The Application Support Analyst will be responsible for:

• Providing guidance to customers on how to use the software (including product demonstrations)
• Writing queries in SQL for Microsoft SQL Server
• Troubleshooting technical issues and learn to understand the cause so the solution can be provided
• 1st/2nd Line Software Support – this includes with support requests submitted by clients. Issues could range from a usability issue to investigating a bug or writing an Ad-Hoc report.
• Testing new features of the software
• Reviewing and writing technical documentation
• Assisting clients and implementation managers by performing upgrades and applying patches to client systems
• Working directly with clients, other support team members and developers

In this new Application Support Analyst role, you will have the opportunity to learn and develop:

• Proficiency with Microsoft Access, Business Objects or SQL Reporting Services
• A good understanding of reporting systems
• How to use advanced formatting in Microsoft Word to perform mail merges and more
• Outstanding communication skills – both written and verbal, technical and non-technical

As well as a strong academic background the Application Support Analyst will require a positive attitude, a proactive approach and willingness to learn on the job! This role is challenging yet very rewarding and my client are looking for candidates who want to really push on and progress their careers within the industry .

This new Application Support Analyst position is based in an ideal central location in the beautiful city of Oxford only a short walk from the train station. It is easily commutable from various locations in the area including Abingdon, Aylesbury Bicester, Banbury, Buckingham, Didcot, High Wycombe, Reading, Swindon, Thame, Witney and many more.

My client are also open to candidates who are looking to relocate from anywhere in the UK.

So if you are an aspiring or experienced Application Support Analyst with the relevant experience please apply today for immediate consideration!

Application Support Analyst, SQL Server, MS SQL, Documentation

Referral Scheme: If this role isn’t for you then perhaps you could recommend a friend or colleague to Haybrook IT. If we go on to place that person in a permanent or temporary capacity then you could be rewarded with £500!! Please see our website for terms and conditions.

Haybrook IT Resourcing is Oxford’s leading IT recruitment agency. With exclusive access to some of the region’s most successful companies, send in your CV today to secure your next IT position.

Haybrook IT Resourcing Ltd acts as an employment agency and an employment business.

We value diversity and always appoint on merit.